Returns and refunds

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Last updated: October 20, 2026

We want to help if your order arrives damaged, defective, misprinted, or incorrect, or if an eligible item needs to be returned.

Returns & Exchanges

You may request a return, replacement, or refund for eligible items within 30 days of delivery.
Returns requested for preference or other approved reasons must be unused and in their original condition. Damage, defect, misprint, incorrect-item, and manufacturing-error claims are reviewed separately and do not require the product to remain unopened.
To start a return, please email us at [email protected] with your order number and reason for return.
We will provide you with the return address and instructions.
Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g. defective or wrong item sent).
Personalized, custom, and made-to-order items are generally not eligible for returns due to preference, size, color selection, or customer-provided personalization. They may qualify if damaged, defective, misprinted, incorrect, or affected by a manufacturing error.

Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may then need an additional 5–10 business days to post the funds.
Original shipping charges are generally non-refundable unless the return results from our error. Any tax adjustment will be handled as required by applicable law and the payment provider.

If the refund has not appeared after the processing and posting periods above, please check with your bank or credit card provider.
If you still have not received your refund, contact us at [email protected].

We replace items that are damaged, defective, misprinted, incorrect, or affected by a manufacturing error.
For exchanges, email [email protected] within 30 days of delivery.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift, the refund will be sent to the gift giver.

Still have questions? Contact our customer support at [email protected].