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Last updated: October 20, 2026
Available shipping destinations and delivery options are shown at checkout. If you have questions about shipping, our support team is here to help.
Order Processing
- Processing time: Most made-to-order items are processed within 3–7 business days (Monday–Friday, excluding holidays).
- You will receive an order confirmation email after purchase, and another email with tracking info once your order ships.
Shipping Rates & Delivery Estimates
- Shipping charges are calculated at checkout based on your shipping address and order value.
- Standard Shipping:
- USA: Estimated delivery in 7–15 business days after production. Shipping fees are calculated at checkout.
- International (outside USA): Estimated delivery 10–25 business days after production. Shipping fees are calculated at checkout and may vary by country.
- Shipping locations: Available destinations and any address restrictions are shown at checkout.
- Delivery times are estimates and may vary during peak seasons or due to carrier delays beyond our control.
Order Tracking
- You will receive a tracking link via email as soon as your order is shipped. Please allow up to 48 hours for tracking info to update.
- If you do not receive tracking after the estimated production period, please contact customer support.
Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. We are not responsible for these charges.
- Please check your country’s regulations for possible fees before placing your order.
- If you refuse to pay import duties/taxes and the order is returned to us, we will refund you minus original shipping costs and any return fees.
Damaged or Lost Packages
- For damaged or incorrect items, contact us within 30 days of delivery. For packages that appear lost in transit, contact us after the estimated delivery date so we can review the carrier tracking. For faster carrier investigation, we recommend reporting shipping damage or loss within 7 days.
- Keep all packaging materials and photographs of damaged items. We will assist you in filing a claim with the carrier or sending a replacement.
Address Issues & Delivery Failures
- Please double-check your shipping address before completing your purchase. We are not responsible for packages sent to incorrect or incomplete addresses provided by customers.
- If a package is returned due to an incorrect address, we will contact you for reshipment (additional shipping fees may apply).